Terms & Conditions

Brilliani · Compliance Condo B.V.
Version 3.0, August 2026 (webshop edition)

These terms apply to the purchase of products from our webshop at brilliani.com and brilliani.nl. Our software tools at brillianilabs.com are governed by a separate part of our terms, published at brillianilabs.com/terms.

Some provisions apply only to consumers, or differ for business customers. Where that is the case, it is stated.

Article 1. Definitions

Brilliani — the legal person defined in Article 2, which offers products at a distance.

Consumer — a natural person who is not acting for purposes relating to his or her trade, business, craft or profession.

Business customer — any customer that is a legal person, or a natural person acting for purposes relating to a trade, business, craft or profession.

Cooling-off period — the period within which the consumer may exercise the right of withdrawal.

Durable medium — any means, including email, that enables information addressed to the recipient personally to be stored for future reference and reproduced unchanged.

Day — calendar day.

Article 2. Identity of the company

Trade name Brilliani
Legal name Compliance Condo B.V.
Address Koningin Wilhelminaweg 219, 2802 HE Gouda, the Netherlands
Email info@brilliani.com
Chamber of Commerce (KvK) 95458859
VAT number NL867139341B01

Article 3. Applicability

  1. These terms apply to every offer by Brilliani and to every distance contract concluded between Brilliani and a customer.
  2. Before a distance contract is concluded, the text of these terms is made available to the customer.
  3. Where the contract is concluded electronically, these terms are made available in a way that allows the customer to store them easily on a durable medium.
  4. If, in addition to these terms, specific product conditions apply, a consumer may, in the event of conflicting terms, always rely on the provision that is most favourable to him or her.

Article 4. Consumers and business customers

  1. The mandatory statutory rights of a consumer are not affected. Where any provision conflicts with mandatory consumer law, that provision does not apply to consumers to the extent of the conflict.
  2. For business customers, the consumer-specific provisions do not apply. In particular, business customers have no right of withdrawal — Articles 8 to 12 do not apply to them.

Article 5. The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this is expressly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. Images are a truthful representation of the products.
  3. Pricing errors. Getting the price right is our job, not yours. If we publish a price lower than we intended, we honour it. We may decline an order only where the price was so obviously wrong that no reasonable person could have taken it for a real offer. In that case we tell you promptly, refund you in full immediately, and you are under no obligation of any kind. We will never quietly cancel an order and we will never ask you to pay a higher price after you have ordered.
  4. Each offer contains such information that it is clear to the customer what rights and obligations are attached to acceptance.

Article 6. The agreement

  1. The agreement is concluded at the moment the customer accepts the offer and meets the associated conditions.
  2. If the customer has accepted the offer electronically, Brilliani promptly confirms receipt electronically. Until receipt has been confirmed, the customer may rescind the agreement.
  3. Brilliani takes appropriate technical and organisational measures to secure the electronic transfer of data.
  4. At the latest on delivery, Brilliani provides the customer with: the address for complaints; the conditions for and method of exercising the right of withdrawal; information on guarantees and after-sales service; the price including all taxes; and the model withdrawal form.

Article 7. The price

  1. During the validity period stated in the offer, prices are not increased, except for changes resulting from changes in VAT rates.
  2. Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations.
  3. Prices stated in the offer include VAT. Where an order is shipped outside the European Union, import duties or taxes may be payable on arrival and are borne by the customer; this is stated before checkout.

Article 8. Right of withdrawal (consumers)

  1. The statutory cooling-off period for a distance contract is 14 days. Brilliani grants a longer period as a contractual right: you may rescind the agreement within 30 (thirty) days without giving reasons. We may ask you why, but you never have to tell us.
  2. The cooling-off period begins on the day after you, or a third party you designated who is not the carrier, have received the product.
  3. If Brilliani has not provided the legally required information on the right of withdrawal, the cooling-off period expires twelve months after the end of the original period.

Article 9. Obligations during the cooling-off period

  1. During the cooling-off period you handle the product and its packaging with care, and only unpack or use the product to the extent necessary to establish its nature, characteristics and functioning, as would be permitted in a shop. For jewellery this means you may try a piece on; it does not extend to wearing it out.
  2. You are liable only for any diminished value resulting from handling beyond what is permitted in paragraph 1. In practice we do not charge for trying a piece on, for opening the box, or for ordinary handling. We deduct diminished value only where a piece has been visibly worn, altered, resized elsewhere or damaged, and only after telling you in writing what we intend to deduct and why, giving you the chance to disagree or to have the piece sent back to you instead.
  3. You are not liable for diminished value if Brilliani did not provide all legally required information on the right of withdrawal.

Article 10. Exercising the right of withdrawal, and the costs

  1. You notify Brilliani of withdrawal within the cooling-off period, using the model withdrawal form, by email to info@brilliani.com, or in any other unambiguous manner.
  2. Within 14 days of that notification, you return the product with all accessories supplied, including the certificate.
  3. The risk and burden of proof for the correct and timely exercise of the right of withdrawal rest with you.
  4. Brilliani bears the direct cost of returning the product. We provide a free prepaid return label. This is more favourable than the statutory position, under which the consumer would bear that cost, and it is a contractual commitment we give with every order.
  5. If you exercise the right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 11. Brilliani's obligations on withdrawal

  1. Brilliani promptly sends an acknowledgement of receipt of an electronic notification of withdrawal.
  2. Brilliani reimburses all payments made by you, including any delivery costs, within 14 (fourteen) days of the day on which withdrawal is notified. The law allows us to hold the refund until the piece is back with us. We do not: we refund as soon as the tracking on your return label shows the parcel has been handed over to the carrier.
  3. Brilliani refunds using the same means of payment you used, unless you agree otherwise. The refund is free of charge.
  4. If you chose a more expensive method of delivery than the cheapest standard delivery we offer, Brilliani need not reimburse the additional cost.

Article 12. Exclusion of the right of withdrawal

Brilliani excludes the following from the right of withdrawal, but only where this was clearly stated with the offer or in good time before the agreement was concluded:

  1. products made to your specifications, that are not prefabricated and are made on the basis of an individual choice or decision of yours, or that are clearly intended for a specific person — including bespoke and custom-commissioned pieces, pieces resized outside our standard size range, and any piece carrying an engraving or other personalisation applied at your request;
  2. products whose price is tied to fluctuations in the financial market beyond Brilliani's control.

We apply these exclusions as narrowly as the law allows, and we state them on the product or request page before you order — never afterwards.

What is not excluded. A catalogue piece in a standard finish that we plate or set to order — for example our 14K gold vermeil pieces, which are plated after you order — is not a made-to-measure product. Your right of withdrawal applies to those pieces in full. Nor is a piece excluded simply because it was out of stock and ordered in for you.

Custom pieces, even so. Where the right of withdrawal genuinely does not apply, we still do this: if a commissioned piece does not match the specification we agreed with you in writing, we remake or refund it at our cost. And before we begin work on any commission we send you the specification to approve.

Article 13. Conformity and guarantee

  1. Brilliani warrants that the products comply with the agreement, the specifications in the offer, reasonable requirements of soundness and usability, and the statutory provisions in force on the date the agreement was concluded.
  2. Every stone is supplied with the certificate stated in the offer: a GRA certificate for moissanite, an IGI report for lab-grown diamond. The certificate number can be verified with the issuing laboratory. If a piece arrives without the certificate stated in the offer, that is a non-conformity and we will resolve it.
  3. Two-year guarantee, and who has to prove what. Under Dutch law a product must last as long as you could reasonably expect, and for the first year a defect is presumed to have been there from the start unless we prove otherwise. We extend that presumption to two full years: for 24 months from delivery, if something goes wrong we treat it as our fault and we repair, replace or refund without asking you to prove anything. Fair wear, loss and accidental damage are not covered — everything else is. After two years your statutory rights continue to run for as long as the law says they do, which for a piece of fine jewellery is considerably longer.
  4. Any additional guarantee never limits your statutory rights and claims. Where a guarantee and your statutory rights point in different directions, you may rely on whichever gives you more.

Article 14. Delivery and performance

  1. Brilliani exercises the greatest possible care when receiving and executing orders.
  2. The place of delivery is the address you made known to Brilliani.
  3. Brilliani executes accepted orders no later than 7 to 14 working days within the EU, unless another delivery period is stated with the offer. Made-to-order pieces, including gold vermeil plated to order, custom commissions and engraved pieces, carry a longer stated lead time, shown on the product page before you buy.
  4. If delivery is delayed, or an order cannot be fully executed, you are informed within 14 days of placing the order and may then rescind the agreement free of charge.
  5. After rescission, Brilliani promptly refunds the amount paid.
  6. The risk of damage or loss rests with Brilliani until delivery to the consumer or a designated representative. For business customers, risk passes on handover to the carrier.

Article 15. Payment

  1. Payment is made at checkout through the methods offered there. Brilliani accepts no cash payments, in any amount.
  2. Where a custom commission requires a deposit, that deposit does not exceed 50%, and the balance falls due on delivery.
  3. Nothing in this Article limits your mandatory rights under Dutch law, including those in Article 7:26 of the Civil Code.
  4. You must promptly notify Brilliani of any inaccuracies in payment details provided.
  5. If a customer does not pay on time, then after notice of late payment and a 14-day period to pay, statutory interest is due, and Brilliani may charge extrajudicial collection costs within statutory limits.

Article 16. Complaints

  1. Brilliani has a complaints procedure and handles complaints accordingly.
  2. Complaints must be submitted, fully and clearly described, within a reasonable time after you discover the defect, to info@brilliani.com.
  3. Complaints are answered within 14 (fourteen) days of receipt. If a complaint requires longer, Brilliani sends an acknowledgement within 14 days stating when to expect an answer.

Article 17. Liability

  1. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for intent or gross negligence, for death or personal injury, under product-liability rules, or under mandatory consumer protection.
  2. For consumers: Brilliani's liability is limited only to the extent permitted by mandatory law. Statutory rights are unaffected.
  3. For business customers: to the maximum extent permitted by law, Brilliani is not liable for indirect or consequential loss, and Brilliani's total liability is limited to the amount paid for the order concerned.

Article 18. Changes to these terms

Brilliani may amend these terms from time to time. The current version is always available on our websites and the version date is stated at the top. The version in force at the moment you place your order is the version that governs it. For material changes affecting existing customers, Brilliani gives reasonable notice.

Article 19. Disputes and applicable law

  1. Dutch law applies exclusively, also where a consumer resides in another European Union country. For consumers, this does not deprive them of the protection of mandatory provisions of the law of their country of residence.
  2. Before bringing a dispute before the courts, the parties undertake to make their best efforts to resolve it amicably.
  3. For consumers: you may bring a dispute before the court of your own place of residence, and if we ever bring one against you, we may only do so in the courts of the country where you live. That is what Articles 17 to 19 of Regulation (EU) 1215/2012 require, and we state it here rather than leaving you to find it.
  4. For business customers: disputes are submitted to the competent court of the district of The Hague, unless mandatory law designates another court.
  5. Consumers who would rather not go to court are asked to contact us first at info@brilliani.com, and may seek free assistance from the European Consumer Centre in their country of residence via eccnet.eu. The European Commission's Online Dispute Resolution platform, referenced in earlier versions of these terms, has been discontinued and is no longer available.

Article 20. Additional or deviating provisions

Additional provisions, or provisions deviating from these terms, may not be to the detriment of the consumer and must be recorded in writing, or in such a way that the consumer can store them on a durable medium.

Article 21. Contact

Company Compliance Condo B.V., trading as Brilliani
Address Koningin Wilhelminaweg 219, 2802 HE Gouda, the Netherlands
Email info@brilliani.com
KvK 95458859 · VAT NL867139341B01